High Res Media, LLC | 855.460.3456

Frequently Asked Questions


General FAQ's


How long do you store media for?

We provide cloud storage of the media for up to 14 days from the date they’re available. You will need to download the media to your computer within this time frame. After 14 days you will need to contact our office to request a new download link. Media older than 6 months can be retrieved/resent for a $35 fee (must download within 14 days).

Can I upload the photos online?

Realtor’s may only upload “WEB READY” images to their local MLS & various real estate sites as long as it is directly marketing the property for sale. Print ready images may never be uploaded online. See Realtor T&C for more info.

Can you upload them for me?

We offer to upload images/media to various websites with access provided by you for a nominal fee.

Can I give the photos to somebody else?

No. You may never provide images to any third parties. If a third party is interested in the images they must contact our offices directly at 855.460.3456

What can I do with these images? (Usage Rights)

The images may be used by the primary listing agent to market & sell the subject property in a customary manner for the duration of their listing contract. Limited usage rights are granted and images may never be distributed or sold to any third parties for use in any way. For more information on usage rights Click Here.

How do I get access to the images?

You will receive an email that gives you access to download images in a zipped folder containing all images. This is the industries most universal and reliable way to send multiple large files over the internet. You should be familiar with unzipping files. You can find instructions based on your operating system by clicking here.

What is the average turnaround time?

Photography: You can expect a 2-business day turn-around for standard real estate photography projects. Architectural photography projects are typically completed within 3-business days but may take up to 1-week depending on image count.

Videography:  Luxury cinematic real estate video tours are completed within 2-3 business days from filming.

Print: You can typically expect to receive your print materials 3-4 business days after “Ok to Print”.

Your projects can be expedited, including next business day, for an additional fee.


Photography FAQ's


How do I get access to the images?

You will receive an email that gives you access to download images in a zipped folder containing all images. This is the industries most universal and reliable way to send multiple large files over the internet. You should be familiar with unzipping files. You can find instructions based on your operating system by clicking here.

Can you photoshop grass green or take something out of my photo (i.e. power lines)?

We can handle photoshop requests at a rate of $50/hr. Generally small requests such as greening of the grass can be done within one hour.

We can also remove power lines, pool equipment or other items but be aware that you may not display photos of a listing that misrepresent the property.

The photos are too bright / too dark.

First we ask you to make sure your monitor’s brightness is set at about 50-75% as this is best brightness for image accuracy.

If you feel as though the photos are too dark or too bright don’t worry, we can edit that easily. Give us a call or send us an email and we can get that done and sent back to you generally within 24 hours.

The photos won't upload to the MLS.

Please contact ARMLS support at 480-303-7249.

What is the average turnaround time?

Photography: You can expect a 2-business day turn-around for standard real estate photography projects. Architectural photography projects are typically completed within 3-business days but may take up to 1-week depending on image count.

Videography:  Luxury cinematic real estate video tours are completed within 2-3 business days from filming.

Print: You can typically expect to receive your print materials 3-4 business days after “Ok to Print”.

Your projects can be expedited, including next business day, for an additional fee.

Do you upload photos online for me?

We offer to upload your images/media to various websites with access provided by you for a nominal fee.

Can I give the photos to somebody else?

No. You may never provide images to any third parties. If a third party is interested in the images they must contact our offices directly at 855.460.3456

Can I upload the photos online?

Realtor’s may only upload “WEB READY” images to their local MLS & various real estate sites as long as it is directly marketing the property for sale. Print ready images may never be uploaded online. See Realtor T&C for more info.

How long do you store media for?

We provide cloud storage of the media for up to 14 days from the date they’re available. You will need to download the media to your computer within this time frame. After 14 days you will need to contact our office to request a new download link. Media older than 6 months can be retrieved/resent for a $35 fee (must download within 14 days).


Videography FAQ's


Do you upload the video online?

We upload videos to our Vimeo and YouTube channels as part of our services. We strongly suggest that you upload the video file to your own video streaming channels as well.

Do I receive a copy of the video?

We send you a link through Vimeo to download a MP4 file which you may use to upload to your preferred sites.

What format will the video be in?

The video will be delivered to you in a high bitrate H.264 codec. This is exactly what you will need to upload the video directly to Vimeo, YouTube, or other video streaming platforms.

How long does the process take?

We are typically on location for 2-3 hours to film the property depending on the size of the home. Once filming is completed: editing, post production, narration, and encoding etc takes approximately 2-3 business days to complete.

Can I make changes to the video?

Due to the extensive production time we offer 2 complimentary proofs/edits prior to final encoding. Even the most minute changes requires a complete re-edit and hours of encoding. Additional edits will incur a reasonable charge.

What is Vimeo?

Vimeo is a video sharing platform that was launched in 2004 by a group of filmmakers. Since then, the platform has grown to over 14 million members – most of them artists in film, animation, music and other works of art.


Print FAQ's


If somebody else took photographs for the home, can I still order a flyer?

Of course! We will need you to provide us with the high resolution photos.

What text content do you use for the brochure?

We ask you to provide the information you would like included in the brochure (main paragraph, property information, bullet points, etc..) The other option is to send us the MLS sheet so we can pull the information ourselves.

I sold my listing, can I receive a refund on print materials?

Once a proof is created and emailed, 50% of the cost of your print materials is non-refundable.

If we have already received an “ok to print”, but have not shipped them, we can refund the shipping cost. Unfortunately there is no additional refund available.

Do I get to review my flyer before you print?

Yes. We will send you a proof via email to look over. We will not print the flyer until we receive an OK to Print from you.

What is the turnaround time for the flyers?

Typically, if we receive all content needed for a proof before 3pm during the week, you will receive the initial flyer proof the same business day.

After the proofing process, once you give us an ok to print, you will typically receive your completed flyers in 3-4 business days.

How do you ship / How do I receive my flyers?

We ship our print materials via USPS Priority mail. Typically these will be delivered to you the next business day from the shipping date if your office is located in the Phoenix metro area. There is a small fee for shipping depending on the amount and type of flyer that was ordered (you will be able to see this fee at the checkout).

You also have the option to pick up the flyers from our main office during normal business hours at no extra charge (also available in the checkout).